Brightest Care Pty Ltd is committed to safeguarding the privacy of our participants and other parties who provide us with their personal information. This also applies to all representatives including key management personal, directors, full-time workers, part-time workers, casual workers, contractors, and volunteers.
Personal information refers to the type of information that can identify an individual or from which a person’s identity can be determined.
Personal information includes (regardless of its accuracy):
- Name
- Address
- Phone number
- Email address
- Date of birth
- Recorded opinions or notes about someone
We also protect sensitive personal information of all of our participants, staff, and third parties.
Sensitive personal information can include personal information that is normally private such as:
- Health information
- Ethnicity
- Political opinions
- Membership of a political association, professional or trade association or trade union
- Religious beliefs or affiliations
- Philosophical beliefs
- Sexuality
- Criminal record
- Biometric information (such as fingerprints)
Please read our privacy policy to understand how we collect, use, protect, and manage your personal information.
This policy ensures that we protect and handle personal information in accordance with the NDIS and relevant privacy legislation. We acknowledge an individual’s right to privacy while recognising that personal information is required to be collected, maintained, and administered in order to provide a safe working environment and a high standard of quality.
The information we collect is used to provide services to participants in a safe and healthy environment with individual requirements, to meet the duty of care obligations, to initiate appropriate referrals, and to conduct business activities to support those services.
If you do not give us access to your personal information, or you do not allow us to use your data as explained in the Privacy Policy, we may not be able to provide you with the services you seek.
We may store your data in hard form copy or digitally. If you provide us with information in a digital format, we will store this information on our servers and databases.
We make an exception for credit card details, which are only used to process a payment. Your credit card information is not stored on any of our servers or databases.
If you give us information in hard copy, we will typically store this information in our files and make a digital copy for safekeeping.
Privacy and confidentiality guidelines:
- We are committed to complying with the privacy requirements of the Privacy Act, the Australian Privacy Principles, and for Privacy Amendment (Notifiable Data Breaches) as required by organisations providing disability services.
- We are fully committed to complying with the consent requirements of the NDIS Quality and Safeguarding Framework and relevant state or territory requirements.
- We provide all individuals with access to information about the privacy of their personal information.
- Each individual has the right to opt-out of consenting to and providing their personal details if they wish.
- Individuals have the right to request access to their personal records by requesting this with their contact person.
- Where we are required to report to government funding bodies, the information provided is non-identifiable and related to services and support hours provided age, disability, language, and nationality.
- Personal information will only be used by us and will not be shared outside the organisation without your permission unless required by law (e.g. reporting assault, abuse, neglect, or where a court order is issued).
- Images or video footage of participants will not be used without their consent.
- Participants have the option of being involved in external NDIS audits if they wish.
- We take reasonable steps to protect the personal information we hold against misuse, interference, loss, unauthorised access, modification and disclosure.
- Personal information is accessible to the participant and is able for use by relevant workers.
- Security for personal information includes password protection for IT systems, locked filing cabinets and physical access restrictions with only authorised personnel permitted to access.
- Personal information no longer required is securely destroyed or de-identified.
A data breach may require an investigation.
We will take reasonable steps to reduce the likelihood of a data breach occurring, which includes storing personal information securely and making it accessible only by authorised workers.
If we discover or suspect that your personal information has been accessed by unauthorised parties, and we think this could cause you harm, we will take reasonable steps to reduce the chance of harm and advise you of the breach, and if necessary the Office of the Australian Information Commissioner.
An intentional breach of privacy and confidentiality will result in disciplinary action up to including termination of employment.
We scan our website regularly for possible vulnerabilities to ensure that your visit is as secure as possible. We use various industry-standard security measures when a website visitor accesses or submits their information.
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